CANCELLATION POLICY  

At sugarplumsilks , we strive to provide our customers with the best shopping experience. We understand that sometimes a purchase may need to be canceled, and we’re here to assist you with that. Please review our cancellation policy below for all orders placed on our website.  

Order Cancellation  

Before Shipment: Orders can be canceled free of charge if they are canceled before shipment. Please contact our customer support team immediately to process your cancellation request.  

After Shipment: Once an order has shipped, it can no longer be canceled. However, you may be eligible to return the product following our Return Policy guidelines.  

How to Request a Cancellation   
 

• To cancel an order, please email our customer service team with your order number.  
• Please provide any relevant information that can help us process your request quickly, such as item details and payment method.  

Conditions for Cancellation   
 

• Custom or personalized orders are not eligible for cancellation, as these are made exclusively based on your specifications.  
• Sale items or discounted products may also be excluded from our cancellation policy. Please check product-specific terms for more details.  

Refunds for Canceled Orders  

If an order is successfully canceled before shipment, you will receive a full refund. Refunds are processed within 5-7 business days and will be credited to your original payment method.  

Changes to the Cancellation Policy  

sugarplumsilks reserves the right to update or modify this cancellation policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.  

For any further assistance, feel free to contact our support team. We're here to ensure a smooth shopping experience for you!