TERMS AND CONDITIONS  

We at sugarplumsilks, which is owned and operated by Chicora Technologies Private Limited, are dedicated to maintaining your trust by handling your personal data with the utmost care. This Privacy Policy details the types of information we collect, how we use and protect it, and your rights regarding your data. By using our website, you agree to the practices outlined in this policy.  

Introduction  

At sugarplumsilks , we respect your privacy and are committed to protecting it through our compliance with this policy. This document outlines our approach to collecting, using, and sharing the information you provide to us when you shop with us, visit our website, or interact with us through any of our services. We want you to feel confident that your personal information is managed with the highest standards of privacy and security. This policy also describes your rights to control and manage your information, and we encourage you to reach out with any questions or concerns.  

Data Collection  

We collect a variety of data to provide you with the best possible shopping experience and to enhance the services we offer. The types of information we gather include:  

Personal Information: This may include your name, email address, mailing address, and payment information. We collect these details when you place an order, create an account, subscribe to our newsletter, or contact our customer service team.  

Technical Data: When you visit our website, we may collect information about your device, browser type, IP address, and browsing activity. This helps us optimize the site for your needs and understand how our visitors engage with us.  

Transactional Data: We record details of purchases, returns, and interactions with customer service to improve our services and streamline future transactions. We only collect information that is relevant to our services and strive to collect it in a transparent and lawful manner.  

Data Usage  

The information we collect is used to deliver our products and services to you effectively and to create a personalized shopping experience. Specifically, we use your data for:  

Order Fulfillment and Customer Support: Processing payments, arranging deliveries, and managing returns, as well as addressing any customer inquiries.  

Site Improvements and Personalization: Analyzing how you interact with our website allows us to enhance our offerings, improve website functionality, and tailor your shopping experience.  

Marketing and Communication: With your consent, we may send you marketing communications, promotional offers, and product updates. You may opt out of these communications at any time.  

Legal Compliance: We may use your information to comply with legal obligations or respond to lawful requests from government authorities. We are committed to using your data responsibly and only for the purposes it was collected.  

Data Security  

Keeping your personal data safe is one of our top priorities. We implement a range of security measures designed to protect against unauthorized access, alteration, or destruction of your information. These measures include:  

Encryption and Secure Connections: Our website uses SSL (Secure Sockets Layer) encryption to safeguard any data transmitted between you and our website.  

Data Access Controls: We limit access to personal information to authorized employees and contractors who need it to perform their duties and are bound by strict confidentiality agreements.  

Regular Security Audits:  We conduct periodic reviews and updates of our security practices to address any vulnerabilities and adapt to changing security standards.   

While we strive to implement industry-standard security protocols, no data transmission or storage can be guaranteed 100% secure. However, we remain committed to doing everything we can to protect your data.  

Data Retention  

We keep your personal data only as long as it is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.  

Order and Transaction Information: For tax and accounting purposes, we may retain data related to purchases and transactions for up to seven years.  

Marketing Data: If you subscribe to our newsletter, we will keep your contact information until you choose to unsubscribe or request its deletion.  

Technical and Behavioral Data: We may retain anonymized browsing and technical data for longer periods to support our business analytics.   

Once your data is no longer needed for its original purpose, we take steps to delete or anonymize it, ensuring it can no longer be used to identify you.  

Data Sharing  

Your privacy is important to us, and we do not sell your personal information to third parties. However, there are limited situations in which we may share your information, including:  

Service Providers: We may share data with trusted partners who assist with our operations, such as payment processors, delivery companies, marketing agencies, and IT support. These partners are obligated to handle your information confidentially and securely.  

Legal Requirements: We may disclose your information if required to do so by law, to comply with a legal process, or in response to a lawful request by public authorities.  

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring company. We carefully vet our partners and strive to ensure that they meet our high standards for privacy and data protection.  

Cookies  

Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognize your browser and capture certain information. We use cookies to improve your experience and for essential website functionality, including:  

Personalized Experiences: Cookies allow us to remember your preferences, such as items in your shopping cart and your language settings, so you can have a more seamless experience on our site.  

Analytics and Performance Tracking: We use cookies to gather analytics data, which helps us understand how visitors use our site and identify areas for improvement.  

Marketing and Advertising: Cookies help us deliver relevant ads and offers based on your browsing activity, both on our website and elsewhere on the web.   

You can manage your cookie preferences in your browser settings at any time. However, please note that disabling cookies may affect certain features and functions of our website.  

Access to Your Information  

Only authorized personnel at sugarplumsilks  have access to your personal information for purposes aligned with providing you with a seamless shopping experience. We maintain strict controls to ensure that your data is accessed only for the purpose of order processing, customer service, and website improvements.  

Updates to Our Privacy Policy  

Our Privacy Policy may be revised from time to time to stay up-to-date with new regulations and service enhancements. When updates are made, we will post the revised version on this page and, if necessary, notify you by email. We recommend checking back periodically to stay informed of any changes.  

Your Privacy Rights  

You have certain rights regarding your personal data. These include the right to request access, correction, or deletion of your information. If you wish to exercise any of these rights, please reach out to us as outlined below, and we will assist you in a timely manner.  

Get in Touch  

If you have questions about this Privacy Policy or any concerns about your data, please contact us atchicoratechnologies@gmail.com. We’re here to help ensure your shopping experience with sugarplumsilks  remains secure and satisfying.